Cancellation / Refund Policy

1. Overview

This Cancellation and Refund Policy applies to all fee payments made to Gyan Sthali Public School, including but not limited to admission fees, tuition fees, activity fees, transportation fees, and any other charges. The policy outlines the circumstances under which cancellations and refunds may be granted.

2. Definitions

• Admission Fee: One-time, non-refundable fee paid at the time of admission.
• Tuition Fee: Quarterly/Half-yearly/Annual fee for academic instruction.
• Transportation Fee: Fee for school bus/van services.
• Activity Fee: Fee for extracurricular activities and events.
• Caution Money/Deposit: Refundable security deposit (if applicable).

3. Cancellation Policy

3.1 Cancellation by Parent/Guardian

• A cancellation request must be filed within 15 days from the date of payment.
• Cancellation requests received after 15 days of payment will not be entertained.
• All cancellation requests must be submitted in writing to the school administration.
• Cancellation of admission after the commencement of the academic session will not be accepted.

3.2 Cancellation by School

• The school reserves the full right to cancel/refuse the service in case of any illegal/mal activity performed via an online payment gateway.
• If any fraudulent activity is detected, the school reserves the right to cancel the admission/service immediately without any refund.
• The school may cancel admission if the parent/student is found to have provided false information or documents.
• In case of cancellation by the school due to misconduct or violation of school policies, no refund will be provided.

4. Refund Policy

4.1 Refund Eligibility

• If a cancellation request is filed within 15 days from the date of payment, the refund will be processed after approval.
• Refund requests are subject to verification and approval by the school administration.
• If the request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within the specified number of days.
• Refunds will be made only in the name of the original payer.

4.2 Non-Refundable Fees

The following fees are non-refundable under any circumstances:

• NON-REFUNDABLE Admission Fee / Registration Fee
• NON-REFUNDABLE Annual Charges (if already utilized for the year)
• NON-REFUNDABLE Examination Fee (if exams have been conducted)
• NON-REFUNDABLE Uniform Fee (if uniform has been issued)
• NON-REFUNDABLE Book Fee (if books have been issued)
• NON-REFUNDABLE Activity/Event Fee (if the activity/event has already occurred)
• NON-REFUNDABLE Late Fee or Penalty Charges

4.3 Partially Refundable Fees

The following fees may be partially refundable based on the cancellation timeline:

• PARTIALLY REFUNDABLE Tuition Fee (as per cancellation timeline)
• PARTIALLY REFUNDABLE Transportation Fee (pro-rata for unused months with minimum one month notice)

4.4 Fully Refundable Fees

• FULLY REFUNDABLE Caution Money / Security Deposit (subject to no outstanding dues and return of school property in good condition)

5. Refund Process

5.1 How to Apply for Refund

To request a refund, please:

• Submit a written cancellation/refund request to the Principal's office within 15 days from the date of payment
• Provide the original payment receipt or transaction details
• Provide bank details for electronic transfer (Account holder name, Account number, IFSC code, Bank name and branch)
• Complete any required formalities as advised by the school

5.2 Refund Timeline

• Once the refund request is approved, the refund will be processed within 15-30 working days from the date of approval.
• The refunded amount will be credited to the original method of payment or bank account provided.
• Refund processing time may vary based on the payment gateway and banking procedures.

5.3 Mode of Refund

All refunds will be made through:

• Electronic bank transfer (NEFT/RTGS/IMPS) to the parent's bank account, OR
• Credit to the original credit card/debit card used for payment, OR
• Account payee cheque in favor of the parent/guardian

Refunds will NOT be made in cash under any circumstances.

6. Exceptions

The following situations may be considered for special refund consideration:

• Medical Grounds: If a student is unable to continue studies due to serious illness or medical condition (supported by medical certificates), a refund may be considered on a case-by-case basis.
• Family Relocation: If the family relocates to another city (with proof), a refund may be considered on a case-by-case basis.
• School Discontinuation of Service: If the school discontinues a particular service or program, full refund for the unutilized portion will be provided.
• Death of Student: Full refund of all fees (except admission fee) for the remaining academic year will be provided.

7. Fraudulent Activities

• Gyan Sthali Public School reserves the full right to cancel/refuse the service in case of any illegal/mal activity performed via an online payment gateway.
• If any suspicious or fraudulent activity is detected, the transaction will be investigated, and the school reserves the right to cancel the transaction without any liability.
• In case of fraudulent use of credit/debit cards or unauthorized payment, the school is not responsible for any loss or damage.

8. Important Notes

• All cancellation/refund requests must be made in writing; verbal requests will not be entertained.
• Cancellation requests filed after 15 days from the date of payment will not be accepted.
• The decision of the School Management regarding cancellations and refunds shall be final and binding.
• Refunds will be processed only after clearance of all dues.
• The school reserves the right to adjust any outstanding dues against the refund amount.
• This policy is subject to change without prior notice. Please check the website for the latest version.

9. Contact for Refund Related Queries

For any questions regarding cancellations or refunds, please contact the school accounts department:

Phone: +91-9472792572 / +91-9162648622
Office Hours: Monday to Friday, 9:00 AM to 3:00 PM

10. Grievance Redressal

If you are not satisfied with the cancellation/refund decision, you may escalate the matter to the School Management Committee.

Please allow 15 working days for a response at each level.